How do I shop online?

With ease. Once you’ve found the product you’re after, select a size from the drop-down menu and click ‘ADD TO CART’. You’ll be taken to your shopping cart where you can either check-out via our secure server.

Do you accept email orders?

Certainly do. Send the details of your order - products, shipping address and contact details - to: info@operachai.com.au

Once confirmed, send us the proof of payment and will ship it to your address.

How are the orders shipped?

We strive to send all orders within 24 - 48 hours of receiving them. If for some reason we’re delayed, we’ll give you a courtesy call or email.

Delivery is usually via Australia Post, and can vary depending on your location.

Australia wide, free delivery for orders above $80.Use the code FREESHIP80 at checkout.

Australia wide, flat rate standard shipping $5.00 for all orders under $80.

Free tracking on all orders, we will email you the tracking details.

Australia wide, express shipping available$12.90

Help! My order’s urgent!

Get in touch, as we may be able to help. Unfortunately, once your order is in the courier’s hands, it’s out of ours - so always let us know as soon as possible if you need speedy shipping.

Why hasn’t my order arrived?

Slow delivery is a frustrating thing, and we’re sorry to hear you’re waiting. If you still haven’t received your online order after 10 days, please contact us and we’ll launch an investigation. We’re known for our detective process, and most lost or missing parcels can be tracked down (or simply show up at our warehouse). So, don’t hesitate to call or email with any concerns.

Do you ship internationally?

At this stage, we have covered all over Australia. We are working on partnering with our Kiwi friends.

Is payment secure?

Online and offline, we take your personal details seriously. We use a secure online server to protect your credit card details, and our mail order list is never, ever accessible by third parties.

Are there alternative ways to pay?

Besides Visa and Mastercard, you can pay via bank transfer.

For bank transfers, use the below details - and remember to attach your order number.

Opera Chai
Commonwealth Bank
BSB 062 234 | Account 1067 9333

Do you have an exchange policy?

Yes! But you need to notify us and return the item unopened within 10 days - because freshness and quality is paramount. Unfortunately, we can’t accept claims after this time.

Do you have a policy on Return Postage?

Unless you are returning your product due to manufacturing default you are responsible for covering the cost of return postage.

Can I get a refund?

For changes of mind or ordering accidents, we’ll happily refund the purchase price using your original payment method. Unfortunately, shipping charges can’t be included.Refund of purchase price is given once the product is received and inspected in our warehouse.

Do you offer a guarantee?

We strive to provide sensational products and services. If you’re in any way dissatisfied, please start a conversation. We’re reasonable, happy people who are always open to hearing your feedback.

We offer 100% money back guarantee.